EMR Software Specialist - Night Shift (Onsite)

MicroSourcing; Manila; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Healthcare coverage (day one)

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Manila is seeking an EMR Software Specialist to join on-site night shifts at Mall of Asia, Pasay. You will triage tickets, support the Homecare Homebase EMR, and collaborate with vendors to keep the application running smoothly.

Ideal candidates hold a CS/IT degree or 1 year in Home Health operations, with strong English and problem-solving skills. The role emphasizes customer-focused support and continuous learning within a diverse team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or at least 1 year of Home Health operations experience in lieu of a degree.
• Working knowledge of Microsoft Office Suite and Windows-based operating systems.
• Working knowledge of Home Health/Hospice operational software is preferred.
• Strong understanding of information systems, software applications, and basic computer support and troubleshooting.
• Excellent English communication skills, both written and verbal.
• Ability to provide professional phone and online support and communicate clearly with users.
• Strong problem-solving, analytical, and logical reasoning skills.
• Ability to work effectively under pressure, manage changing priorities, and work with minimal supervision.
• Strong attention to detail and ability to manage tasks with frequent interruptions.
• Willingness to participate in on-call support as required.

Responsibilities

• Triage incoming support tickets and provide timely resolution for issues related to the Homecare Homebase EMR application.
• Provide effective technical support to local and remote end users through email, phone, and ticketing systems.
• Troubleshoot software errors and user issues, escalating complex concerns to senior support teams or third-party vendors when necessary.
• Manage application users, including account provisioning, role and access changes, and password resets.
• Test software functionality before and after upgrades, enhancements, configuration changes, and issue resolution.
• Maintain accurate documentation, knowledge base articles, how-to guides, and user support materials.
• Assist in software configuration and system setup as directed by the supervisor.
• Participate in and facilitate software training sessions and identify opportunities for additional user training.
• Stay updated on software releases, updates, and changes to ensure effective end-user support.
• Collaborate with supervisors, peers, vendors, and other stakeholders to investigate and resolve application issues.
• Participate in on-call support and other duties as required.

Skills

English communication

Problem solving

Analytical thinking

Interpersonal skills

Coaching/mentoring

Education

Bachelor’s degree in Computer Science / Information Technology or related field

1 year of documented Home Health operations experience in lieu of a degree

Tools

Microsoft Office Suite

Windows operating systems

Home Health/Hospice software

Ticketing systems

Job description

MicroSourcing in Manila is seeking an EMR Software Specialist to join on-site night shifts at Mall of Asia, Pasay. You will triage tickets, support the Homecare Homebase EMR, and collaborate with vendors to keep the application running smoothly.

Ideal candidates hold a CS/IT degree or 1 year in Home Health operations, with strong English and problem-solving skills. The role emphasizes customer-focused support and continuous learning within a diverse team.