Onsite Customer Support Specialist, Philippines

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

iQor Philippines is seeking a Customer Service Representative to join our on-site team in the Philippines. You will respond to customer inquiries via phone, chat, or email, provide accurate information, and resolve issues with professionalism.

You will document interactions, escalate complex cases, and contribute to meeting performance targets while participating in coaching sessions to enhance product knowledge and communication skills.

Qualifications

• Strong customer service and support skills.
• Focus on courteous, efficient, and solution-oriented interactions.
• Excellent verbal and written English; strong active listening.
• Willing to work on-site in the Philippines; shifts may include weekends/holidays.
• Basic computer proficiency; navigating multiple systems.
• BPO or contact center experience is an advantage but not required.
• Completed high school or equivalent; further education is a plus.
• Demonstrated reliability and teamwork.

Responsibilities

• Respond to customer inquiries via phone, chat, or email.
• Provide accurate information and resolve issues promptly.
• Document interactions and escalate complex cases.
• Maintain service standards and meet performance targets.
• Participate in coaching sessions and training to improve product knowledge and skills.

Skills

Customer service

Communication skills

English proficiency

On-site work

Typing accuracy

BPO experience

Education

High school diploma

Job description

iQor Philippines is seeking a Customer Service Representative to join our on-site team in the Philippines. You will respond to customer inquiries via phone, chat, or email, provide accurate information, and resolve issues with professionalism.

You will document interactions, escalate complex cases, and contribute to meeting performance targets while participating in coaching sessions to enhance product knowledge and communication skills.