Customer Service Representative

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

iQor Philippines is seeking a Customer Service Representative to join our on-site team in the Philippines. You will respond to customer inquiries via phone, chat, or email, provide accurate information, and resolve issues with professionalism.

You will document interactions, escalate complex cases, and contribute to meeting performance targets while participating in coaching sessions to enhance product knowledge and communication skills.

Qualifications

• Strong customer service and support skills.
• Focus on courteous, efficient, and solution-oriented interactions.
• Excellent verbal and written English; strong active listening.
• Willing to work on-site in the Philippines; shifts may include weekends/holidays.
• Basic computer proficiency; navigating multiple systems.
• BPO or contact center experience is an advantage but not required.
• Completed high school or equivalent; further education is a plus.
• Demonstrated reliability and teamwork.

Responsibilities

• Respond to customer inquiries via phone, chat, or email.
• Provide accurate information and resolve issues promptly.
• Document interactions and escalate complex cases.
• Maintain service standards and meet performance targets.
• Participate in coaching sessions and training to improve product knowledge and skills.

Skills

Customer service

Communication skills

English proficiency

On-site work

Typing accuracy

BPO experience

Education

High school diploma

Job description

Company Description

iQor Philippines is part of a global business process outsourcing (BPO) organization that supports diverse clients across multiple industries. The company specializes in providing customer engagement and support services, helping brands deliver efficient and high-quality customer interactions. Team members benefit from a structured work environment, training opportunities, and exposure to international customers and processes. iQor Philippines focuses on performance, service excellence, and a collaborative culture that supports professional growth.

Role Description

The Customer Service Representative role is a full-time, on-site position based in the Philippines. The person in this role responds to customer inquiries through phone, chat, or email, providing accurate information and resolving issues in a timely and professional manner. Daily responsibilities include handling account-related questions, troubleshooting basic problems, documenting interactions, and escalating complex cases when needed. The role involves maintaining service standards, meeting performance targets, and contributing to a positive customer experience. The Customer Service Representative also participates in coaching sessions and training to enhance product knowledge and communication skills.

Qualifications

• Strong customer service and customer support skills, with the ability to handle inquiries and resolve concerns effectively.
• Ability to contribute to customer satisfaction and customer experience initiatives, focusing on courteous, efficient, and solution-oriented interactions.
• Excellent verbal and written communication skills in English and strong active listening abilities.
• Comfortable working on-site in the Philippines, with flexibility to work shifts, weekends, or holidays as required.
• Basic computer proficiency, including navigating multiple systems and typing accurately.
• Previous experience in a BPO or contact center environment is an advantage but not required.
• Completed high school or equivalent; further education is a plus.
• Demonstrated reliability, professionalism, and the ability to work in a team-focused environment.