Onsite Customer Support Specialist — Ortigas | Growth & Perks
MicroSourcing
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Benefits offered by this job
Job summary
MicroSourcing in Ortigas, Pasig City is seeking a Customer Support Officer for an onsite, shifting role. You will respond to web, email and phone inquiries using IMDEX tools, troubleshoot issues, and escalate when needed.
The position emphasizes strong collaboration with regional teams and maintaining detailed customer records. The role offers competitive rewards and benefits, including healthcare coverage from day one, paid time-off with cash conversion, life insurance, and opportunities for
Qualifications
- Experience in customer support or technical help desk.
- Ability to troubleshoot complex issues and provide clear guidance.
- Strong communication and teamwork skills.
Responsibilities
- Respond to web, email and phone support for external customers using IMDEX solutions.
- Escalate performance issues to minimize downtime and impact on business continuity.
- Serve as primary escalation point for complex technical issues; provide troubleshooting and resolution.
- Collaborate with Customer Service Officers in other regions to resolve global cases.
- Maintain records of customer interactions, issues, and resolutions.
Skills
Tools
Job description
MicroSourcing in Ortigas, Pasig City is seeking a Customer Support Officer for an onsite, shifting role. You will respond to web, email and phone inquiries using IMDEX tools, troubleshoot issues, and escalate when needed.
The position emphasizes strong collaboration with regional teams and maintaining detailed customer records. The role offers competitive rewards and benefits, including healthcare coverage from day one, paid time-off with cash conversion, life insurance, and opportunities for
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