MDM Admin & Customer Support Specialist

MicroSourcing; Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Inclusive team environment

Job summary

MicroSourcing in Ortigas, Pasig City is seeking a Customer Support Officer - MDM Admin to deliver frontline support for IMDEX solutions, manage MDM tasks, and coordinate with global teams onsite.

The role emphasizes fast response, SLA adherence, and cross-department collaboration, with healthcare from day one, paid time off with cash conversion, life insurance, and performance bonuses.

Qualifications

• Experience in customer support or helpdesk environments.
• Strong verbal and written communication skills in English.
• Ability to work onsite and collaborate with cross-functional teams.

Responsibilities

• Respond to web, email and phone support requests using IMDEX solutions.
• Escalate issues to minimise downtime and ensure SLA adherence.
• Serve as escalation point for complex technical problems and provide solutions.
• Collaborate with regional teams to resolve global support cases.
• Maintain thorough records of interactions and resolutions.
• Mentor junior staff and promote knowledge sharing.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

IMDEX Hub IQ

REFLEX Mobile

Job description

MicroSourcing in Ortigas, Pasig City is seeking a Customer Support Officer - MDM Admin to deliver frontline support for IMDEX solutions, manage MDM tasks, and coordinate with global teams onsite.

The role emphasizes fast response, SLA adherence, and cross-department collaboration, with healthcare from day one, paid time off with cash conversion, life insurance, and performance bonuses.