Customer Support Specialist — On-Site Pasig (Incentives & HMO)

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Support Associate for an on-site role in Pasig, Metro Manila.

No prior experience is required, and a High School diploma is acceptable. You will answer inquiries, troubleshoot basic issues, and resolve customer concerns to keep satisfaction high. You will document interactions in the CRM, stay updated on products and policies, and escalate complex cases to the appropriate team.

Qualifications

• High school level education accepted; no prior experience required.
• Candidates must be willing to work on-site in Pasig.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inquiries, troubleshoot basic technical issues, and resolve customer complaints efficiently.
• Accurately document all customer interactions, feedback, and actions in the CRM system.
• Stay updated on company products, services, and policies to provide accurate information.
• Escalate complex or unresolved issues to the appropriate department or leadership team.

Skills

Customer service

CRM familiarity

Education

High School Diploma

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Support Associate for an on-site role in Pasig, Metro Manila.

No prior experience is required, and a High School diploma is acceptable. You will answer inquiries, troubleshoot basic issues, and resolve customer concerns to keep satisfaction high. You will document interactions in the CRM, stay updated on products and policies, and escalate complex cases to the appropriate team.