Technical Support & Geology Specialist

Manatal; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is hiring a Customer Support Officer for onsite work in Ortigas, Pasig City. You will respond to customer inquiries via web, email, and phone, utilizing IMDEX tools and collaboration systems, and escalate issues as needed to ensure service quality.

The role emphasizes teamwork, timely resolutions, and maintaining high customer satisfaction within defined SLAs, while contributing to a positive and inclusive work environment.

Qualifications

• Experience in high-volume customer support environments.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication.

Responsibilities

• Respond to web, email, and phone support requests from external customers using IMDEX tools.
• Escalate issues to minimize downtime and ensure business continuity.
• Act as primary escalation point for complex technical problems and provide timely resolutions.

Skills

Customer support

Technical troubleshooting

Team collaboration

Communication

Tools

IMDEX Hub IQ

Telephony systems

MDM platform

Job description

MicroSourcing is hiring a Customer Support Officer for onsite work in Ortigas, Pasig City. You will respond to customer inquiries via web, email, and phone, utilizing IMDEX tools and collaboration systems, and escalate issues as needed to ensure service quality.

The role emphasizes teamwork, timely resolutions, and maintaining high customer satisfaction within defined SLAs, while contributing to a positive and inclusive work environment.