Customer Service Rep — Onsite Day Shift, Growth & Perks

MicroSourcing; Pasay; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Healthcare from day one

Group life insurance

Paid time off with cash conversion

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Service Representative to join our team at Mall of Asia Complex, Pasay City. The role involves handling phone and email inquiries, resolving complaints, and supporting daily operations using Zendesk, while coordinating with internal teams, retail stores, and fulfillment centers to provide accurate product and order information.

We offer day-one healthcare coverage, group life insurance, paid time-off with cash conversion, and performance bonuses.

Qualifications

• Excellent written and verbal communication skills
• Passion for customer service with proactive problem solving
• Proficiency with Zendesk and Microsoft Office Suite
• Strong collaboration with cross-functional teams

Responsibilities

• Handle phone and email inquiries in a prompt, professional manner
• Log and track interactions in Zendesk; manage ticketing and escalations
• Collaborate with internal departments, retail stores, and fulfillment centers
• Provide accurate product, pricing, delivery timelines, and promotional information

Skills

Communication skills

Customer service mindset

Team player

Adaptability

Tools

Zendesk

Microsoft Office

Job description

MicroSourcing is hiring a Customer Service Representative to join our team at Mall of Asia Complex, Pasay City. The role involves handling phone and email inquiries, resolving complaints, and supporting daily operations using Zendesk, while coordinating with internal teams, retail stores, and fulfillment centers to provide accurate product and order information.

We offer day-one healthcare coverage, group life insurance, paid time-off with cash conversion, and performance bonuses.