Benefits Client Service Specialist Open Enrollment

MicroSourcing; Pasig; Hybrid; PHP 469,000 - 692,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is seeking a Benefits Customer Service Specialist in Ortigas, Pasig City for a hybrid night-shift role. You will serve as the smiling, knowledgeable first point of contact for HR teams and employees, guiding them through benefits questions and enrollment steps.

You will support client service delivery, case management, and open enrollment tasks, while coaching peers and ensuring service KPIs are met. This role offers growth in a dynamic offshore services environment.

Qualifications

• 2–4 years' experience in employee benefits, client service, or insurance brokerage preferred.
• Strong communication skills, both verbal and written to effectively interact with clients.
• Familiarity with Salesforce or other CRM software is a plus.
• Ability to analyze information and provide actionable insights for clients.
• Project management skills are beneficial but not required.
• Comfortable managing service requests, quoting, onboarding, and compliance workflows.
• Health & Life license or willingness to obtain one a plus.

Responsibilities

• Serve as the primary point of contact for client and employee inquiries via phone, email, chat, and SMS, delivering timely and accurate responses.
• Ensure consistent delivery of high‑quality service aligned with client expectations and contract requirements.
• Handle daily service requests, escalations, and issue resolution promptly and professionally.
• Collaborate with carriers, vendors, and internal teams to resolve client issues and ensure efficient handling of all service tasks.
• Foster effective communication with clients and internal stakeholders to enhance the overall client experience.
• Address questions related to eligibility, enrollment, claims, billing, coverage, and system access to ensure consistent high‑quality service.
• Create, track, and resolve service cases in alignment with SLA requirements to ensure timely issue resolution.
• Collaborate with the Client Success Manager to provide daily updates on open cases, client tasks, and upcoming deliverables.

Skills

Customer service

CRM familiarity

Strong communication

Analytical thinking

Project management

Onboarding & compliance

Tools

Salesforce

Job description

MicroSourcing is seeking a Benefits Customer Service Specialist in Ortigas, Pasig City for a hybrid night-shift role. You will serve as the smiling, knowledgeable first point of contact for HR teams and employees, guiding them through benefits questions and enrollment steps.

You will support client service delivery, case management, and open enrollment tasks, while coaching peers and ensuring service KPIs are met. This role offers growth in a dynamic offshore services environment.