Customer Support Associate - Project-Based (Onsite)

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 201,000 - 268,000; Full time

Job summary

ResultsCX is seeking a Customer Support Associate - Project Based in Lapu-Lapu, Philippines to deliver high-quality service via phone, email, and chat. You’ll provide clear guidance, resolve issues, and navigate multiple systems with accuracy, under a support-focused, growth-oriented culture.

No prior contact center experience is required; we welcome learners with strong communication and typing skills, a proactive attitude, and willingness to work onsite on rotating shifts.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Strong communication

Typing 35 WPM

Basic computer navigation

Growth mindset

Willingness to work onsite & shifts

Education

High school diploma

Job description

ResultsCX is seeking a Customer Support Associate - Project Based in Lapu-Lapu, Philippines to deliver high-quality service via phone, email, and chat. You’ll provide clear guidance, resolve issues, and navigate multiple systems with accuracy, under a support-focused, growth-oriented culture.

No prior contact center experience is required; we welcome learners with strong communication and typing skills, a proactive attitude, and willingness to work onsite on rotating shifts.