Customer Experience Associate: Build Positive, Proactive Support

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 268,000 - 357,000; Full time

Job summary

ResultsCX is seeking a Customer Experience Associate in Newtown, Lapu-Lapu City, Cebu to provide professional customer support and guidance across product and service features. The role focuses on understanding customer needs, delivering options, and ensuring satisfaction.

The position emphasizes clear communication, problem-solving, and adaptability in a fast-paced environment, with full-time, on-site arrangements in the Philippines.

Qualifications

• High school or senior high school graduate required.
• Strong verbal communication and interpersonal skills.
• Comfortable using computer applications and digital platforms.
• Customer-focused with strong problem-solving abilities.
• Willing to learn and adapt in a fast-paced environment.

Responsibilities

• Engage with customers through professional and customer-focused interactions
• Understand customer requirements and provide appropriate service options
• Assist customers in getting the most out of their products and services
• Resolve inquiries and concerns in a timely and efficient manner
• Guide customers through available solutions and service features
• Contribute to positive customer experiences and long-term satisfaction

Skills

Verbal communication

Interpersonal skills

Problem-solving

Digital literacy

Education

High school graduate

Senior high school graduate

Job description

ResultsCX is seeking a Customer Experience Associate in Newtown, Lapu-Lapu City, Cebu to provide professional customer support and guidance across product and service features. The role focuses on understanding customer needs, delivering options, and ensuring satisfaction.

The position emphasizes clear communication, problem-solving, and adaptability in a fast-paced environment, with full-time, on-site arrangements in the Philippines.