Onsite Customer Service Associate – Santa Rosa (PTO & Tuition)

TTEC; Santa Rosa; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

PTO

Health and wellness incentives

Tuition reimbursement

Job summary

TTEC in Santa Rosa, Laguna, Philippines is seeking a Customer Service Representative to work onsite and deliver exceptional support to customers. You’ll engage with inquiries, research solutions, and resolve issues with care while representing a company that emphasizes service excellence and a people-first culture.

This role focuses on effective communication, problem solving, and product knowledge within a fast-paced BPO environment, contributing to a rewarding and collaborative workplace.

Qualifications

• Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Willing to work onsite in Santa Rosa, Laguna.
• Ability to explain product or service knowledge to customers.
• Basic computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Recognize, apply and explain product or service knowledge.

Skills

Customer service

Communication

Computer literacy

Education

Senior High School diploma

2 years college education

Job description

TTEC in Santa Rosa, Laguna, Philippines is seeking a Customer Service Representative to work onsite and deliver exceptional support to customers. You’ll engage with inquiries, research solutions, and resolve issues with care while representing a company that emphasizes service excellence and a people-first culture.

This role focuses on effective communication, problem solving, and product knowledge within a fast-paced BPO environment, contributing to a rewarding and collaborative workplace.