Onsite Customer Experience Specialist – Santa Rosa

TTEC; Santa Rosa; On-site; PHP 201,000 - 290,000; Full time

Job summary

TTEC Philippines is seeking a Customer Service Representative to join our onsite team in Santa Rosa, Laguna. You'll help customers by answering inquiries, guiding product and service usage, and resolving issues with a friendly, patient approach.

This role emphasizes clear communication, empathy, and problem-solving. Work with a supportive team in a culture that values service excellence and ongoing development.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• Candidates should be willing to work within Santa Rosa, Laguna

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

BPO experience

Computer skills

Product/service knowledge

Education

Senior High School diploma or 2 years of college

Job description

TTEC Philippines is seeking a Customer Service Representative to join our onsite team in Santa Rosa, Laguna. You'll help customers by answering inquiries, guiding product and service usage, and resolving issues with a friendly, patient approach.

This role emphasizes clear communication, empathy, and problem-solving. Work with a supportive team in a culture that values service excellence and ongoing development.