Onsite Customer Experience Specialist – Santa Rosa

TTEC; Santa Rosa; On-site; PHP 210,000 - 270,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You’ll help customers by answering inquiries, providing product information, and resolving issues with a friendly, empathetic approach.

The company emphasizes a strong culture highlighted by a Great Place to Work certification in the Philippines, supportive career development, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.

Qualifications

• Senior High School diploma or 2 years of college education.
• 6 months of customer service or BPO experience for older senior high graduates.
• Ability to recognize, apply and explain product or service knowledge.
• Computer experience and literacy.
• Willingness to work onsite in Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

BPO experience

Product knowledge

Computer skills

Willing to work onsite

Education

Senior High School diploma

2 years of college education

Job description

TTEC is seeking a Customer Service Representative to work onsite in Santa Rosa, Laguna. You’ll help customers by answering inquiries, providing product information, and resolving issues with a friendly, empathetic approach.

The company emphasizes a strong culture highlighted by a Great Place to Work certification in the Philippines, supportive career development, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.