Customer Service Advisor - Fast-Paced, KPI-Driven Role

Concentrix; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Concentrix Makati is hiring an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering consistent service aligned with KPIs. You will resolve routine problems, guide customers with empathy, and document interactions accurately.

Ideal candidates are quick learners with basic PC skills, good communication, patience, and the ability to multitask in a fast-paced environment, while rotating shifts as required.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC navigation skills and basic computer knowledge.
• Effective written and verbal communication.
• Dependable with attention to detail.
• Capable of multitasking in a fast-paced environment and adapting to changes.

Responsibilities

• Ensure service delivered meets KPIs.
• Clarify requirements and provide suitable resolutions.
• Listen with empathy and build rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Document calls accurately and complete work notes.
• Participate in activities to improve customer satisfaction.
• Offer additional products/services where appropriate.
• Track and retrieve information in the call-tracking system.
• Respond to inquiries by guiding to resources or senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Patience

Attention to detail

Shift flexibility

Independent work

Education

High school diploma

Job description

Concentrix Makati is hiring an Advisor I, Customer Service to handle inbound/outbound calls and online inquiries, delivering consistent service aligned with KPIs. You will resolve routine problems, guide customers with empathy, and document interactions accurately.

Ideal candidates are quick learners with basic PC skills, good communication, patience, and the ability to multitask in a fast-paced environment, while rotating shifts as required.