Onsite Customer Experience Advocate (No Experience)

Alorica Philippines; Philippines; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Health Insurance

HMO

13th Month Pay

Vacation Leave / PTO

Annual Performance Increase

Night Differential

Job summary

Alorica Philippines seeks a customer service representative to handle inquiries via phone, email, or chat at our Makati site. No experience required; training provided. Fresh grads, SHS/HS grads, and undergraduates are welcome to apply. Enjoy competitive salary, incentives, and 20% night differential.

The role involves processing orders, resolving issues, and maintaining accurate records while upholding company guidelines. A supportive team environment and opportunities for growth are offered.

Qualifications

• Customer service experience not required
• Open for fresh grads / HS grads / college undergrads
• Willing to be trained and start in a fast-paced environment

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Skills

Customer service

Problem solving

Team player

Strong work ethic

Interpersonal skills

English language

Communication

Organizational skills

People skills

Education

High School / Senior High School

Job description

Alorica Philippines seeks a customer service representative to handle inquiries via phone, email, or chat at our Makati site. No experience required; training provided. Fresh grads, SHS/HS grads, and undergraduates are welcome to apply. Enjoy competitive salary, incentives, and 20% night differential.

The role involves processing orders, resolving issues, and maintaining accurate records while upholding company guidelines. A supportive team environment and opportunities for growth are offered.