Onsite Chat Support Agent — Fresh Grads Welcome

Alorica Philippines; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Paid Training

Incentives

13th Month Pay

Paid Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Office Parties

Job summary

Alorica Philippines is seeking a Chat Support Representative for their Cubao site. This on-site position requires no prior BPO experience and is suitable for Fresh Graduates, Senior High School graduates, College Undergraduates, and Vocational Graduates. Responsibilities include answering customer inquiries via chat, resolving complaints, and maintaining accurate records. The role offers benefits such as paid training, vacation leave, and a 20% night differential. Join a supportive team dedicated to customer service excellence.

Qualifications

• No BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.
• Maintain accurate customer records.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Education

High/Senior High School

Fresh Graduates, SHS/HS Graduates, College Undergraduates, Vocational Graduates

Job description

Alorica Philippines is seeking a Chat Support Representative for their Cubao site. This on-site position requires no prior BPO experience and is suitable for Fresh Graduates, Senior High School graduates, College Undergraduates, and Vocational Graduates. Responsibilities include answering customer inquiries via chat, resolving complaints, and maintaining accurate records. The role offers benefits such as paid training, vacation leave, and a 20% night differential. Join a supportive team dedicated to customer service excellence.