Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Makati Site - Work Onsite

Alorica Philippines; Makati; On-site; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service company in Makati is seeking individuals to answer customer inquiries and resolve complaints. No prior BPO experience is needed as training will be provided. Fresh graduates and other education levels are welcome to apply. Competitive salary packages and various benefits including night differential, paid training, and allowances are offered.

Qualifications

• No prior BPO experience is required; training will be provided.
• Open to Fresh Graduates, Senior High School, College Undergrads.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Graduate

Vocational Graduate

Bachelor's Degree

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team