Call Center Representative - Fresh Grad / No BPO Exp. - Alorica Makati

TalentLink Outsourcing; Makati; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

HMO & Government Benefits

Anniversary Bonus

Annual Performance Increase

Anniversary bonus

Annual performance increase

Onsite work with supportive team

Job summary

A customer service outsourcing company in Makati is hiring for an entry-level customer service position. Responsibilities include responding to customer inquiries and resolving issues. No prior BPO experience is required as training is provided. The benefits package includes competitive salary, paid training, and other incentives. This role demands strong communication and problem-solving skills alongside willingness to learn.

Qualifications

• No prior BPO experience is needed; training provided.
• Open to college graduates, undergraduates, and recruits from various educational backgrounds.

Responsibilities

• Respond to customer inquiries through multiple channels.
• Provide accurate information about products and services.
• Resolve issues efficiently and maintain customer records.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Diploma or equivalent

Vocational Graduate

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits

Requirements

• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!

Benefits

• Competitive Salary Range
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team