Onsite Customer Experience Advisor – Global Account

Cognizant Technology Solutions Philippines Inc.; Quezon City; Presencial; PHP 201.000 - 312.000; Jornada completa

Descripción de la vacante

Cognizant Technology Solutions Philippines Inc. in Quezon City is hiring Customer Service Representatives to provide exceptional support for a global account. You will handle voice interactions, inquiries about orders, accounts, billing, and deliveries, and resolve concerns professionally.

This role is onsite at Bridgetowne, Quezon City, offering a dynamic and supportive environment with opportunities for growth in customer experience solutions.

Formación

• Proficiency in verbal and written English communication.
• Strong problem-solving and customer handling skills.
• Willingness to work onsite in Bridgetowne, Quezon City.

Responsabilidades

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update records accurately.
• Coordinate with internal teams to ensure prompt resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Conocimientos

Verbal English

Written English

Problem solving

Customer handling

Onsite work

Educación

Senior High School diploma

Descripción del empleo

Cognizant Technology Solutions Philippines Inc. in Quezon City is hiring Customer Service Representatives to provide exceptional support for a global account. You will handle voice interactions, inquiries about orders, accounts, billing, and deliveries, and resolve concerns professionally.

This role is onsite at Bridgetowne, Quezon City, offering a dynamic and supportive environment with opportunities for growth in customer experience solutions.