Onsite CSR: Global Accounts & Growth Path

Cognizant; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives to provide exceptional support for a global account in Bridgetowne, Quezon City. Join a dynamic team focused on delivering high-quality customer experiences and meeting performance metrics.

Ideal candidates have at least 18 months in BPO or customer service, with strong verbal and written English skills and a willingness to work onsite. Senior High School graduates are welcome to apply.

Qualifications

• At least 18 months of BPO/call center/customer service experience.
• Excellent verbal and written English communication skills.
• Willing to work onsite in Bridgetowne, Quezon City.
• Senior High School graduates are welcome to apply.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to ensure issue resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Verbal English

Written English

Problem solving

Customer handling

Education

Senior High School diploma

Job description

Cognizant is hiring Customer Service Representatives to provide exceptional support for a global account in Bridgetowne, Quezon City. Join a dynamic team focused on delivering high-quality customer experiences and meeting performance metrics.

Ideal candidates have at least 18 months in BPO or customer service, with strong verbal and written English skills and a willingness to work onsite. Senior High School graduates are welcome to apply.