Onsite Retail Account Support Specialist

Cognizant; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives to deliver exceptional customer experiences for a global account in Quezon City. This onsite role emphasizes strong English communication, problem-solving, and customer handling skills.

Senior High School graduates are welcome to apply, and no BPO experience is required. You will join a dynamic team focused on quality service and adherence to company policies while meeting performance metrics.

Qualifications

• Senior High School graduates are welcome to apply.
• No BPO experience required.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer handling skills.
• Willing to work onsite in Bridgetowne, Quezon City.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update customer records accurately.
• Coordinate with internal teams to ensure efficient issue resolution.
• Deliver excellent customer experience while achieving performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Verbal communication

Written communication

Problem solving

Customer handling

Education

Senior High School diploma

Job description

Cognizant is hiring Customer Service Representatives to deliver exceptional customer experiences for a global account in Quezon City. This onsite role emphasizes strong English communication, problem-solving, and customer handling skills.

Senior High School graduates are welcome to apply, and no BPO experience is required. You will join a dynamic team focused on quality service and adherence to company policies while meeting performance metrics.