Onsite CSR – Global Retail Account | Elevate CX

Cognizant Softvision, LLC; Philippines; On-site; PHP 212,000 - 312,000; Full time

Job summary

Cognizant Softvision, LLC is hiring Customer Service Representatives to provide exceptional support for a global account. The role focuses on voice interactions, handling inquiries on orders, billing, and deliveries, and ensuring accurate record updates.

Ideal candidates have 18+ months in BPO/customer service, strong English communication, and problem-solving abilities. Onsite work at Bridgetowne, Quezon City is required.

Qualifications

• Senior High School Graduates are welcome to apply.
• At least 18 months of BPO, call center, customer service, or customer support experience.
• Excellent verbal and written English communication skills.
• Strong problem-solving and customer handling skills.
• Willing to work onsite in Bridgetowne, Quezon City.

Responsibilities

• Provide customer service and customer support through voice interactions.
• Handle customer inquiries related to orders, account management, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process customer requests and update customer records accurately.
• Coordinate with internal teams to ensure efficient issue resolution.
• Deliver excellent customer experience while achieving performance metrics.
• Maintain compliance with company policies and procedures.

Skills

Verbal English communication

Written English communication

Problem-solving

Customer handling

Education

Senior High School diploma or equivalent

Job description

Cognizant Softvision, LLC is hiring Customer Service Representatives to provide exceptional support for a global account. The role focuses on voice interactions, handling inquiries on orders, billing, and deliveries, and ensuring accurate record updates.

Ideal candidates have 18+ months in BPO/customer service, strong English communication, and problem-solving abilities. Onsite work at Bridgetowne, Quezon City is required.