Onsite Customer Experience Advisor - Davao

VXI PH; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

VXI Philippines in Davao City is seeking a Customer Experience Advisor to provide outstanding support via phone, email, or chat, resolve inquiries, and help improve the overall customer experience. This onsite role requires strong English communication, multitasking, and a positive, helpful attitude.

Training will cover product knowledge and company policies, with shifting schedules if needed to meet business needs.

Qualifications

• Strong verbal and written English communication skills.
• Previous experience in customer service is an advantage but not required.
• Ability to multitask and stay organized under pressure.
• Positive attitude with a passion for helping others.
• Willingness to work onsite in Davao City on shifting schedules if needed.

Responsibilities

• Provide excellent customer support via phone, email, or chat.
• Resolve customer inquiries and concerns efficiently and professionally.
• Identify opportunities to improve the customer experience.
• Accurately document interactions and follow company processes.
• Collaborate with team members to achieve performance goals.
• Stay updated with product knowledge and company policies.

Skills

Strong English communication

Customer service experience

Multitasking under pressure

Positive attitude

Onsite work in Davao City

Job description

VXI Philippines in Davao City is seeking a Customer Experience Advisor to provide outstanding support via phone, email, or chat, resolve inquiries, and help improve the overall customer experience. This onsite role requires strong English communication, multitasking, and a positive, helpful attitude.

Training will cover product knowledge and company policies, with shifting schedules if needed to meet business needs.