On-Site Customer Experience Advisor

VXI PH; Davao City; On-site; PHP 190,000 - 290,000; Full time

Job summary

VXI PH in Davao City is hiring a Customer Experience Advisor to deliver exceptional service to customers at SM Ecoland and across channels. This on-site role focuses on creating positive interactions and resolving inquiries with professionalism.

You will document interactions in company systems, collaborate with teammates to ensure seamless service, and contribute ideas to improve customer satisfaction in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Problem-solving mindset with keen attention to detail.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Provide prompt and courteous assistance to customers in person or through various channels.
• Address inquiries, concerns, or complaints efficiently and professionally.
• Document interactions accurately in company systems.
• Collaborate with team members to deliver seamless service experiences.
• Contribute ideas to improve processes and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Multitasking

Calm under pressure

Problem-solving

Job description

VXI PH in Davao City is hiring a Customer Experience Advisor to deliver exceptional service to customers at SM Ecoland and across channels. This on-site role focuses on creating positive interactions and resolving inquiries with professionalism.

You will document interactions in company systems, collaborate with teammates to ensure seamless service, and contribute ideas to improve customer satisfaction in a fast-paced environment.