Onsite Customer Care & Tech Support Specialist, HMO Day 1 & Leaves

Quantrics; Hinoba-an; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (c

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental HealthRe

6 Months Paid Maternity Leave + Cash

15 Days Paid Paternity Leave

Weekend/Holiday operations may vary

Job summary

Quantrics is seeking a Customer Care and Technical Support Representative to join our on-site team in San Mateo, Rizal. The role involves handling voice and non-voice support, navigating multiple systems, and delivering exceptional customer service.

The ideal candidate is at least 18 years old, a high school graduate, willing to work a shifting schedule including graveyard shifts, and capable of clear English communication with strong problem-solving skills.

Qualifications

• Excellent English communication, spoken and written.
• Friendly, customer-focused with problem-solving mindset.
• Proficient with MS Office and web apps.
• Fast typing and strong multitasking abilities.
• Strong analytical and troubleshooting skills in support.
• BPO experience is a plus, not required.

Responsibilities

• Deliver exceptional customer service via voice and chat channels.
• Navigate multiple systems and tools to assist customers quickly.
• Make outbound calls when needed and tailor-fit solutions.
• Respond to pricing, product, and service inquiries clearly.
• Upsell and cross-sell cutting-edge communication products.
• Follow procedures to resolve issues thoroughly and efficiently.
• Build strong customer relationships with empathy and professionalism.
• Handle payment negotiations and collections with care.
• Perform both voice and non-voice support as part of a blended role.

Skills

English communication

People skills

MS Office

Web apps

Typing speed

Analytical skills

BPO experience

Education

High School diploma

Tools

MS Office

Web applications

Job description

Quantrics is seeking a Customer Care and Technical Support Representative to join our on-site team in San Mateo, Rizal. The role involves handling voice and non-voice support, navigating multiple systems, and delivering exceptional customer service.

The ideal candidate is at least 18 years old, a high school graduate, willing to work a shifting schedule including graveyard shifts, and capable of clear English communication with strong problem-solving skills.