Technical Support Associate | HMO Day 1

Metacom Careers; Quezon City; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Job summary

Metacom Careers in Quezon City is seeking a Technical Support Representative for an onsite full-time role. You will handle inbound calls, troubleshoot issues, and guide customers to resolve problems while documenting concerns and resolutions.

No prior BPO experience required; candidates should be college graduates with strong English communication and basic computer skills. Shifting schedules and onsite work setup are part of the role.

Qualifications

• College graduate
• Good English communication skills
• Basic computer knowledge
• Good troubleshooting skills
• Willing to work onsite and shifting schedules

Responsibilities

• Handle inbound customer calls
• Troubleshoot technical issues
• Guide customers through solutions
• Document concerns and resolutions
• Escalate complex technical problems

Skills

Good English communication skills

Basic computer knowledge

Good troubleshooting skills

Willing to work onsite and shifting

Education

College graduate

Job description

What We Offer

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits

Position

Technical Support Representative

• Voice / Technical Support account
• Onsite work setup
• Shifting schedule
• Full-time employment
• No BPO experience required

Qualifications

• College graduate
• Good English communication skills
• Basic computer knowledge
• Good troubleshooting skills
• Willing to work onsite and shifting schedules

Job Description

• Handle inbound customer calls
• Troubleshoot technical issues
• Guide customers through solutions
• Document concerns and resolutions
• Escalate complex technical problems

Location

Quezon City Site