Hybrid Customer Care & Tech Support Specialist

Quantrics Enterprises Inc.; San Mateo; On-site; PHP 212,040 - 290,160; Full time

Benefits offered by this job

Earn up to Php 19,000–Php 26,000

Hybrid/Work-from-Home options

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave

15 Days Paid Paternity Leave

Job summary

A customer service company located in San Mateo, Rizal is seeking enthusiastic individuals ready to deliver exceptional service. Candidates must possess excellent communication skills and a willingness to work onsite, with a flexible schedule, including possible graveyard shifts. The role involves assisting customers via voice and non-voice platforms, delivering tailored solutions, and building strong customer relationships. Competitive compensation and attractive perks are offered.

Qualifications

• At least 18 years old.
• Willingness to work onsite in San Mateo, Rizal.
• Open to a shifting schedule, including graveyard shifts.
• Valid NBI Clearance preferred.

Responsibilities

• Deliver exceptional customer service via voice and non-voice platforms.
• Assist customers with speed and accuracy using multiple systems and tools.
• Make outbound calls to tailor-fit solutions to customer needs.
• Respond to inquiries about pricing, products, and services.
• Recommend and upsell communication products.
• Build strong customer relationships with empathy.

Skills

Excellent English communication

Problem-solving

Proficient in MS Office

Fast and accurate typing

Analytical skills

BPO experience

Education

Graduate of Senior High School or High School (Old Curriculum)

Job description

A customer service company located in San Mateo, Rizal is seeking enthusiastic individuals ready to deliver exceptional service. Candidates must possess excellent communication skills and a willingness to work onsite, with a flexible schedule, including possible graveyard shifts. The role involves assisting customers via voice and non-voice platforms, delivering tailored solutions, and building strong customer relationships. Competitive compensation and attractive perks are offered.