Elite Onsite Customer Care & Tech Support - Taytay

Quantrics Enterprises Inc.; Taytay; On-site; PHP 201,080 - 240,855; Full time

Benefits offered by this job

Salary 19,800 Base Pay + 2,200 Allowance

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves

Life and Accident Insurance from Day 1

Optical, Medicine, and Mental Health Reimbursement

6 Months Paid Maternity Leave + Cash Assistance

15 Days Paid Paternity Leave

Job summary

A leading BPO company in Taytay, Rizal is seeking candidates for customer service roles. Applicants should be at least 18 years old and have completed Senior High School. Responsibilities include delivering exceptional service through calls and chats, using multiple systems to assist customers, and making tailored recommendations. Notable perks include a competitive salary of 19,800 PHP base pay plus allowances, HMO with one free dependent, generous leave policies, and comprehensive insurance from day one.

Qualifications

• At least 18 years old.
• Willing and excited to work onsite in Taytay, Rizal.
• Open to a shifting schedule, including graveyard shifts.
• Has a valid NBI Clearance.

Responsibilities

• Deliver exceptional customer service via voice and non-voice platforms.
• Navigate multiple systems and tools to assist customers.
• Make outbound calls and tailor-fit solutions to customer needs.
• Respond to inquiries about pricing, products, and services.
• Recommend, upsell, and cross-sell products.
• Follow standard procedures to solve issues efficiently.
• Build strong customer relationships with empathy.
• Handle payment negotiations and collections.

Skills

Excellent English communication—spoken and written

Great with people and a natural problem-solver

Proficient in MS Office and web applications

Fast and accurate typing

Strong analytical and troubleshooting skills

Previous BPO experience

Education

Graduate of Senior High School or High School (Old Curriculum)

Job description

A leading BPO company in Taytay, Rizal is seeking candidates for customer service roles. Applicants should be at least 18 years old and have completed Senior High School. Responsibilities include delivering exceptional service through calls and chats, using multiple systems to assist customers, and making tailored recommendations. Notable perks include a competitive salary of 19,800 PHP base pay plus allowances, HMO with one free dependent, generous leave policies, and comprehensive insurance from day one.