Onsite Naga: Customer Care & Tech Support Pro

Quantrics; Naga; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

HMO with 1 FREE dependent

10 Vacation Leaves + 10 Sick Leaves (S

Job summary

Quantrics is hiring a Customer Care and Technical Support Representative to join our onsite team in Naga. You will handle voice and non-voice inquiries, provide accurate solutions, and build strong customer relationships.

Ideal candidates are proficient in MS Office and web applications, with excellent English communication, fast typing, and strong problem-solving skills. Willingness to work in shifting schedules and a NBI clearance are preferred.

Qualifications

• Age 18+
• Graduation from Senior High School or High School (Old Curriculum)
• Willing and excited to work onsite in Naga
• Open to shifting schedule including graveyard shifts
• Has a valid NBI Clearance (NBI-prioritized)

Responsibilities

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
• Navigate multiple systems and tools to assist customers with speed and accuracy
• Receive inbound and make outbound calls when needed and tailor-fit solutions to customer needs
• Respond to inquiries about pricing, products, and services in a clear, helpful manner
• Recommend, upsell, and cross-sell cutting-edge communication products
• Follow standard procedures to solve issues thoroughly and efficiently
• Build strong customer relationships with empathy and professionalism
• Handle payment negotiations and collections with care and respect
• Perform both voice and non-voice support tasks as part of a blended role

Skills

Excellent English communication

People skills

Fast typing

Analytical and troubleshooting

BPO experience

Education

High School diploma or equivalent

Tools

MS Office

Web applications

Job description

Quantrics is hiring a Customer Care and Technical Support Representative to join our onsite team in Naga. You will handle voice and non-voice inquiries, provide accurate solutions, and build strong customer relationships.

Ideal candidates are proficient in MS Office and web applications, with excellent English communication, fast typing, and strong problem-solving skills. Willingness to work in shifting schedules and a NBI clearance are preferred.