Onsite Customer Care Specialist - HMO, Paid Training, Growth

GDV BUSINESS SERVICES CO.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth and Development

Supportive Work Environment

Open to Applicants with No BPO Experie

Job summary

GDV BUSINESS SERVICES CO. in Quezon City is seeking Customer Service Representatives to support customers through voice or non-voice channels.

You will handle inquiries, update accounts, resolve issues, and document interactions in accordance with company guidelines. Open to applicants with no BPO experience, the role requires onsite work at multiple locations in Quezon City with a shifting schedule, including weekends and holidays as needed.

Qualifications

• Verbal and written communication skills are essential.
• Experience in customer service is a plus, but not required.
• Ability to handle inquiries and provide accurate information.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information
• Document customer interactions and transactions
• Follow company procedures, quality standards, and compliance guidelines
• Maintain professionalism and confidentiality
• Meet assigned productivity and quality targets

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or Senior High School Graduate

Job description

GDV BUSINESS SERVICES CO. in Quezon City is seeking Customer Service Representatives to support customers through voice or non-voice channels.

You will handle inquiries, update accounts, resolve issues, and document interactions in accordance with company guidelines. Open to applicants with no BPO experience, the role requires onsite work at multiple locations in Quezon City with a shifting schedule, including weekends and holidays as needed.