Onsite Cebu City Customer Care Pro — Day 1 HMO

GDV BUSINESS SERVICES CO.; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth and Development Opportun

Supportive Work Environment

Open to Applicants with No BPO Exp

Job summary

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join our Cebu City team. Roles may involve voice or non-voice transactions, assisting customers with inquiries, and delivering timely support.

Responsibilities include handling inquiries, updating information, and ensuring data accuracy while following guidelines. The position requires onsite work in Cebu City, with flexibility for shifting schedules, including weekends and holidays when needed.

Qualifications

• At least High School or Senior High School graduate.
• 6 months BPO experience OR 6 months customer-facing experience required.
• Good verbal and written communication skills.

Responsibilities

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Skills

Verbal communication

Written communication

Customer service

Education

High School Graduate

Senior High School Graduate

Job description

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join our Cebu City team. Roles may involve voice or non-voice transactions, assisting customers with inquiries, and delivering timely support.

Responsibilities include handling inquiries, updating information, and ensuring data accuracy while following guidelines. The position requires onsite work in Cebu City, with flexibility for shifting schedules, including weekends and holidays when needed.