Makati Customer Care Specialist: Voice & Non-Voice HMO

GDV BUSINESS SERVICES CO.; Makati; Sur place; PHP 223 000 - 335 000; Plein temps

Avantages offerts par ce poste

Day 1 HMO

Competitive Salary Package

Paid Training

Career Growth Opportunities

Supportive Work Environment

Résumé du poste

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join their growing team in Makati. Candidates may handle voice or non-voice transactions and will assist customers with inquiries and requests, providing professional and timely support.

Applicants should be at least high school graduates with a minimum of 6 months BPO experience. The role requires good verbal and written communication skills, and candidates must be willing to work onsite and on a shifting schedule,

Qualifications

• At least high school graduate.
• With at least 6 months BPO experience.
• Willing to work onsite in Makati.
• Willing to work on a shifting schedule, including weekends and holidays.

Responsabilités

• Handle customer inquiries through voice or non-voice channels.
• Assist with customer requests, account updates, and issue resolution.
• Provide accurate information based on established guidelines.
• Process and update customer information.
• Document customer interactions and transactions.
• Follow company procedures, quality standards, and compliance guidelines.
• Maintain professionalism and confidentiality.
• Meet assigned productivity and quality targets.

Connaissances

Good verbal communication

Good written communication

Customer service skills

Formation

High School Graduate (Old Curriculum) or Senior High School Graduate

Description du poste

GDV BUSINESS SERVICES CO. is seeking Customer Service Representatives to join their growing team in Makati. Candidates may handle voice or non-voice transactions and will assist customers with inquiries and requests, providing professional and timely support.

Applicants should be at least high school graduates with a minimum of 6 months BPO experience. The role requires good verbal and written communication skills, and candidates must be willing to work onsite and on a shifting schedule,