Customer Care Specialist - On-site QC (HMO + Night Diff)

Lexie; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage (upon day 1)

20% night differential

13th and 14th month pay

Life & accident insurance

Premium allowances

Job summary

A leading staffing and business consulting firm in Quezon City is seeking Call Center Agents to handle customer calls and provide top-notch service. Responsibilities include resolving inquiries, documenting interactions, and meeting performance targets. The role welcomes college graduates and those with BPO experience. Benefits include HMO coverage, life insurance, and premium allowances. This is a full-time, on-site position, ensuring a dynamic work environment.

Qualifications

• No experience required; open for newbies and fresh graduates.
• Min 6 months BPO experience if not a graduate.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide exceptional customer service and support.
• Resolve inquiries and complaints promptly.
• Document interactions in the CRM system.
• Collaborate with team members to improve processes.
• Meet performance targets and KPIs.
• Assist with product knowledge and troubleshooting.

Skills

Strong communication and interpersonal skills

Fluency in English, both verbal and written

Education

College Graduate or Completed at least two years in college

Job description

A leading staffing and business consulting firm in Quezon City is seeking Call Center Agents to handle customer calls and provide top-notch service. Responsibilities include resolving inquiries, documenting interactions, and meeting performance targets. The role welcomes college graduates and those with BPO experience. Benefits include HMO coverage, life insurance, and premium allowances. This is a full-time, on-site position, ensuring a dynamic work environment.