Onsite CSR Specialist | Global Support & Impact

Cognizant Technology Solutions Corporation

Quezon City

On-site

PHP 223,000 - 357,000

Full time

2 days ago

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Job summary

Cognizant is hiring Customer Service Representatives to deliver outstanding experiences for a global account in Bridgetowne, Quezon City. You will handle voice-based support, resolve inquiries, and contribute to service excellence in a dynamic, customer-centric environment.

Ideal candidates are Senior High School graduates with strong English communication, problem-solving, and a collaborative mindset. Onsite work in Metro Manila is required, with opportunities for growth in a supportive team.

Qualifications

Senior High School graduates are welcome to apply.
No BPO experience required.
Excellent verbal and written English communication skills.
Strong problem-solving and customer handling skills.
Willing to work onsite in Bridgetowne, Quezon City.

Responsibilities

Provide customer service and support through voice interactions.
Handle customer inquiries related to orders, account management, billing, and deliveries.
Resolve customer concerns promptly and professionally.
Process customer requests and update customer records accurately.
Coordinate with internal teams to ensure efficient issue resolution.
Deliver excellent customer experience while achieving performance metrics.
Maintain compliance with company policies and procedures.