Global Retail Customer Care Specialist

Cognizant Technology Solutions Philippines Inc.

Quezon City

On-site

PHP 246,000 - 379,000

Full time

3 days ago

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Job summary

Cognizant Technology Solutions Philippines Inc. invites you to join our Customer Service team as a CSR in Bridgetowne, Quezon City. You will provide exceptional support for a global account, handling orders, billing, deliveries, and customer inquiries with professionalism.

We value clear verbal and written English, strong problem-solving, and teamwork. Senior High School graduates with at least 18 months in a BPO or customer service role are welcome; onsite work is required.

Qualifications

Senior High School graduates are welcome to apply.
At least 18 months of BPO, call center, customer service, or customer support experience.
Excellent verbal and written English communication skills.
Strong problem-solving and customer handling skills.
Willing to work onsite in Bridgetowne, Quezon City

Responsibilities

Provide customer service and customer support through voice interactions.
Handle customer inquiries related to orders, account management, billing, and deliveries.
Resolve customer concerns promptly and professionally.
Process customer requests and update customer records accurately.
Coordinate with internal teams to ensure efficient issue resolution.
Deliver excellent customer experience while achieving performance metrics.
Maintain compliance with company policies and procedures