Onsite CSR — Santa Rosa, Growth & Benefits

TTEC; Santa Rosa; On-site; PHP 223,000 - 391,000; Full time

Job summary

TTEC is hiring a Customer Service Representative to work onsite in Santa Rosa, Laguna. You will be the first point of contact, helping customers by answering inquiries and resolving issues with a positive and empathetic approach.

You will conduct research to provide accurate responses, using available resources and product knowledge. The role requires basic computer skills and a willingness to work onsite at the Santa Rosa location.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum
• Recognize, apply and explain your product or service knowledge
• Computer experience
• Candidates should be willing to work within Santa Rosa, Laguna

Responsibilities

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Skills

Customer service

Communication

Problem solving

Computer literacy

Education

Senior High School diploma or 2 years of college

Tools

CRM software

Job description

TTEC is hiring a Customer Service Representative to work onsite in Santa Rosa, Laguna. You will be the first point of contact, helping customers by answering inquiries and resolving issues with a positive and empathetic approach.

You will conduct research to provide accurate responses, using available resources and product knowledge. The role requires basic computer skills and a willingness to work onsite at the Santa Rosa location.