Retail Customer Service Representative | No BPO Experience Required

Cognizant; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Cognizant is hiring Customer Service Representatives (CSR) to deliver exceptional support for a global account. Senior High School graduates are welcome, with no BPO experience required, and strong English communication skills are essential.

Onsite work is required at Bridgetowne, Quezon City. Join a collaborative environment with clear growth paths, work-life balance, and opportunities to advance into leadership or specialized customer service roles.

Qualifications

• Senior High School diploma or equivalent.
• Excellent verbal and written English.
• Strong problem-solving and customer handling skills.

Responsibilities

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to resolve issues efficiently.
• Deliver exceptional customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Skills

English Proficiency

Problem Solving

Customer Handling

Education

Senior High School

Job description

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You'll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

We're Looking For:

• Senior High School Graduates are welcome to apply
• No BPO experience required
• Excellent verbal and written English communication skills
• Strong problem-solving and customer handling skills
• Willing to work onsite in Bridgetowne, Quezon City

Why Join Us:

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.