CSR | Retail Account

Cognizant; Quezon City; Sur place; PHP 201 000 - 312 000; Plein temps

Résumé du poste

Cognizant is hiring Customer Service Representatives to provide exceptional support for a global account in Bridgetowne, Quezon City. Join a dynamic team focused on delivering high-quality customer experiences and meeting performance metrics.

Ideal candidates have at least 18 months in BPO or customer service, with strong verbal and written English skills and a willingness to work onsite. Senior High School graduates are welcome to apply.

Qualifications

• At least 18 months of BPO/call center/customer service experience.
• Excellent verbal and written English communication skills.
• Willing to work onsite in Bridgetowne, Quezon City.
• Senior High School graduates are welcome to apply.

Responsabilités

• Provide customer service and support through voice interactions.
• Handle inquiries related to orders, accounts, billing, and deliveries.
• Resolve customer concerns promptly and professionally.
• Process requests and update customer records accurately.
• Coordinate with internal teams to ensure issue resolution.
• Deliver excellent customer experience while meeting performance metrics.
• Maintain compliance with company policies and procedures.

Connaissances

Verbal English

Written English

Problem solving

Customer handling

Formation

Senior High School diploma

Description du poste

Join Cognizant and Build a Rewarding Career in Customer Service

Cognizant is one of the world's leading professional services companies, helping businesses transform through technology, innovation, and customer experience solutions. Join our growing team and take your career to the next level in a dynamic and supportive environment.

We are hiring Customer Service Representatives (CSR) to provide exceptional customer support and deliver outstanding customer experiences for a global account.

What You’ll Do

• Provide customer service and customer support through voice interactions
• Handle customer inquiries related to orders, account management, billing, and deliveries
• Resolve customer concerns promptly and professionally
• Process customer requests and update customer records accurately
• Coordinate with internal teams to ensure efficient issue resolution
• Deliver excellent customer experience while achieving performance metrics
• Maintain compliance with company policies and procedures

Qualifications

We're Looking For:

• Senior High School Graduates are welcome to apply
• At least 18 months of BPO, call center, customer service, or customer support experience
• Excellent verbal and written English communication skills
• Strong problem-solving and customer handling skills
• Willing to work onsite in Bridgetowne, Quezon City

Why Join Us:

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.