Retail Customer Service Rep – Onsite, Paid Training

Caldwell Communications; Mandaluyong; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative – Retail Account in Quezon City to handle inquiries across phone, chat, and email. You will support product, order, delivery, returns and refunds while maintaining professional service levels.

The role welcomes fresh graduates and applicants with no BPO experience, offering paid training and opportunities for growth in a dynamic retail account environment.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist with product, order, and delivery concerns.
• Provide support for returns, refunds, and exchanges.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication skills

Basic computer skills

Education

High School or Senior High School graduate

College level or graduates are welcome

Job description

Caldwell Communications is hiring a Customer Service Representative – Retail Account in Quezon City to handle inquiries across phone, chat, and email. You will support product, order, delivery, returns and refunds while maintaining professional service levels.

The role welcomes fresh graduates and applicants with no BPO experience, offering paid training and opportunities for growth in a dynamic retail account environment.