Non-Voice CSR - Chat & Email Support

Caldwell Communications; Metro Manila; Presencial; PHP 264.000 - 316.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance incentives

Paid training

Upskilling programs

Career growth opportunities

Descripción de la vacante

Caldwell Communications in Quezon City is hiring a Customer Service Representative (CSR) for our onsite team. The role involves handling customer inquiries via phone, chat, or email, delivering accurate information, and resolving concerns with professionalism to ensure high-quality service.

We require at least 3 months of BPO or call center experience, good English communication, and a strong customer-service mindset.

Formación

• High School or Senior High School graduate (college level or graduate is an advantage).
• Good English communication skills (verbal and written).
• Strong customer service orientation.
• Basic computer skills and ability to multitask.
• Willing to work onsite and on shifting schedules.

Responsabilidades

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve issues professionally and efficiently.
• Maintain high-quality customer service in every interaction.
• Document all customer interactions accurately in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Descripción del empleo

Customer Service Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time

Quick Job Overview

Position: Customer Service Representative (CSR)

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience Required: At least 3 months of BPO or call center experience

Caldwell Communications is hiring Customer Service Representatives for our Quezon City site. If you're looking for a call center job with competitive salary, paid training, and long-term career growth, this opportunity is for you.

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid training and upskilling programs
• Clear career growth opportunities

Role Summary

The Customer Service Representative will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem resolution.

This onsite Customer Service Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for applicants with at least 3 months of BPO experience who want to build a long-term career in the call center industry.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Must have at least 3 months of BPO or call center experience
• Good English communication skills (verbal and written)
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Work Setup & Training

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

Why This Role

This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to advance their careers. It offers competitive compensation, continuous training, real customer interaction experience, and long-term career growth in the customer service industry.

Location

Main Site

West Avenue, Quezon City

Other Sites

• Cubao
• Eastwood
• Pasig
• Manila
• Marikina
• Ortigas
• Bridgetowne

Frequently Asked Questions

• What account will I be assigned to?

Account assignment depends on business requirements and your qualifications. Available accounts may include Customer Service, Healthcare, Financial, Travel, Retail, Insurance, Technical Support, Chat Support, Sales, Hotel Reservation, and Telecommunications (Telco).

• What is the salary for this Customer Service Representative position?

Qualified applicants can earn up to ₱26,000 monthly basic salary, depending on their qualifications, experience, and assigned account. Additional performance-based incentives and bonuses may also be available.

• Is this an onsite or work-from-home job?

This is an onsite Customer Service Representative position based in Quezon City. Applicants should be willing to work onsite and on shifting schedules.

• Is paid training provided?

Yes. Caldwell Communications provides paid training from Day 1, including account-specific product knowledge, system navigation, customer service techniques, and company processes before handling live customer interactions.

• Can I apply if I only have 3 months of BPO experience?

Yes. Applicants with at least 3 months of BPO or call center experience are encouraged to apply, provided they meet the communication and job requirements.

AI Job Summary

Customer Service Representative (Call Center) job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position for applicants with at least 3 months of BPO or call center experience. Enjoy paid training from Day 1, performance-based incentives, career growth opportunities, and the chance to support customers across various industries, including Customer Service, Healthcare, Financial, Travel, Retail, Insurance, Technical Support, Chat Support, Sales, Hotel Reservation, and Telecommunications (Telco). This role is ideal for candidates searching for Customer Service Representative jobs in Quezon City, call center jobs hiring now, BPO jobs with paid training, and onsite customer service jobs in the Philippines.