Onsite Tech Support Specialist - Paid Training, No BPO

Caldwell Communications; Quezon City; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Paid training from Day 1

Performance incentives and bonuses

Continuous learning and upskilling

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account onsite. Fresh graduates and career shifters are welcome; no BPO experience is required.

Paid training from Day 1 and opportunities to grow in customer service and technical support. You will assist customers with technical concerns, perform basic troubleshooting, and document interactions accurately to ensure satisfaction.

Qualifications

• High School or Senior High School graduate.
• College level or graduate is an advantage.
• No BPO or call center experience required.
• Fresh graduates and first-time job seekers welcome.
• Career shifters encouraged to apply.
• Good English communication skills.
• Basic computer skills.
• Willing to learn technical processes.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical concerns and inquiries.
• Provide basic troubleshooting and clear solutions.
• Guide customers through troubleshooting steps.
• Handle account, product, and service concerns.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Maintain quality and customer satisfaction standards.

Skills

English communication

Basic computer skills

Willing to learn

Willing to work onsite

Shift flexibility

Education

High School graduate

College level or graduate

Tools

Basic computer skills

Job description

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Technical Support account onsite. Fresh graduates and career shifters are welcome; no BPO experience is required.

Paid training from Day 1 and opportunities to grow in customer service and technical support. You will assist customers with technical concerns, perform basic troubleshooting, and document interactions accurately to ensure satisfaction.