Onsite Chat Support & Tech-Sales Specialist - Lanang

AspiraGlobal; Davao City; On-site; PHP 246,000 - 324,000; Full time

Job summary

AspiraGlobal is seeking a Chat Support Representative to assist customers via chat, delivering technical support and sales assistance. The role requires strong communication, problem-solving, and a willingness to learn.

You will handle basic tech issues, identify customer needs, and engage in up-selling opportunities while maintaining professional interactions. This onsite position is based in Lanang, Davao City, with shifting schedules.

Qualifications

• Minimum 1 year of chat and sales experience.
• Minimum 6 months of technical support experience.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer support through chat.
• Troubleshoot and resolve basic technical issues.
• Assist customers with product- and service-related concerns.
• Identify customer needs and provide appropriate solutions.
• Support sales opportunities through effective customer engagement.
• Escalate complex technical or customer issues when necessary.
• Maintain accurate and professional customer interactions.

Skills

Chat and sales experience

Technical support experience

Written and verbal communication

Technical aptitude

Customer-focused mindset

Sales opportunity identification

Shift work flexibility

Willingness to learn

Job description

AspiraGlobal is seeking a Chat Support Representative to assist customers via chat, delivering technical support and sales assistance. The role requires strong communication, problem-solving, and a willingness to learn.

You will handle basic tech issues, identify customer needs, and engage in up-selling opportunities while maintaining professional interactions. This onsite position is based in Lanang, Davao City, with shifting schedules.