Flight Booking & Chat Support Specialist - On-Site

Bellsoft Global; Mandaluyong; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary packages

HMO on day one

Performance-based incentives

Allowance

Bonuses

Job summary

Bellsoft Global is seeking frontline support staff to handle customer inquiries and resolve issues on-site in Manila. The role emphasizes quick and effective resolution, accurate record-keeping, and up-to-date knowledge of company policies.

You will join a team-focused environment, perform basic troubleshooting, and engage in on-site interviews. On-site presence is required, with opportunities for performance-based incentives and benefits.

Qualifications

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Responsibilities

• Resolve customer inquiries, concerns, or complaints effectively and upscale issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers.
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Skills

Customer service

Communication

Problem solving

Education

High school graduate

College undergraduate

Job description

Bellsoft Global is seeking frontline support staff to handle customer inquiries and resolve issues on-site in Manila. The role emphasizes quick and effective resolution, accurate record-keeping, and up-to-date knowledge of company policies.

You will join a team-focused environment, perform basic troubleshooting, and engage in on-site interviews. On-site presence is required, with opportunities for performance-based incentives and benefits.