Chat Support Agent | Davao City

Metacom Business Processing Solutions; Davao City; Vor Ort; PHP 201.000 - 268.000; Vollzeit

Benefits dieser Stelle

Training provided

Zusammenfassung

Metacom Business Processing Solutions in Davao City is seeking Chat Support Agents for on-site work at SM City Davao, SM Lanang, or Matina IT Park. No prior BPO experience is required; training will be provided to help you start your career in customer service.

You will assist customers via chat, answer questions, and provide accurate information while meeting quality and attendance standards in a shifting schedule, including weekends and holidays.

Qualifikationen

• No prior BPO experience required; training provided.
• Willing to work onsite in Davao City with shifting schedules including weekends and holidays.
• Proficient in written English and comfortable using a computer.

Aufgaben

• Responding to customer questions and concerns through chat
• Providing accurate information and assistance
• Helping customers with requests and basic account concerns
• Following the appropriate procedures when handling customer inquiries
• Documenting customer interactions and updating information when needed
• Making sure customers receive clear and helpful responses
• Meeting quality, productivity, and attendance standards

Kenntnisse

Written English communication

Computer literacy

Typing

Ausbildung

Senior High School graduate

College undergraduate

College graduate

Fresh graduate

Jobbeschreibung

Prefer chatting over taking calls? This could be a good fit for you.We’re hiring Chat Support Agents to join our team in Davao City. If you’re a fresh graduate, first-time job seeker, or simply looking for a non-voice BPO opportunity, you’re welcome to apply.

No BPO experience? No problem. Training will be provided to help you get started.

Where will you work?

This is an on‑site position. You may be assigned to one of our Davao City sites:

• SM City Davao
• SM Lanang
• Matina IT Park

What will you do?

As a Chat Support Agent, you’ll mainly assist customers through written communication.

Your responsibilities may include:

• Responding to customer questions and concerns through chat
• Providing accurate information and assistance
• Helping customers with requests and basic account concerns
• Following the appropriate procedures when handling customer inquiries
• Documenting customer interactions and updating information when needed
• Making sure customers receive clear and helpful responses
• Meeting quality, productivity, and attendance standards

Who can apply?

You don't need previous BPO experience. We're open to:

• Senior High School graduates
• College undergraduates
• College graduates
• Fresh graduates
• First‑time job seekers
• Applicants with or without BPO experience

We're looking for people who:

• Can communicate clearly in written English
• Are comfortable using a computer
• Can type and navigate basic computer applications
• Are willing to work onsite in Davao City
• Are willing to work on shifting schedules, including weekends and holidays
• Are willing to learn and be trained

Why consider a Chat Support role?

If you're interested in starting a BPO career but prefer written communication over taking calls, this may be the opportunity you're looking for.

You can build your customer service skills, gain BPO experience, and grow your career—all while working in a non‑voice environment.