(US CLIENT) Online Support Representative Technical

Business Process Outsourcing International, Inc.; Davao City; On-site; PHP 179,000 - 290,000; Full time

Job summary

Business Process Outsourcing International, Inc. is seeking an Online Technical Support Representative in Davao City.

The role focuses on assisting customers with technical issues, product inquiries, and troubleshooting through live chat, email, and other online channels. The ideal candidate will have strong written English, good problem-solving skills, and the ability to provide timely solutions to ensure customer satisfaction while meeting quality and response-time targets.

Qualifications

• High school graduate required; college level preferred.
• Experience in technical support, chat support, billing, or sales preferred.
• Strong written English communication and typing skills.
• Basic computer knowledge and technical troubleshooting skills.
• Willing to work onsite in Davao City.
• Willing to work shifting schedules, if required.

Responsibilities

• Provide technical assistance to customers through live chat, email, and other online support channels.
• Diagnose and troubleshoot basic technical issues involving products, software, applications, or services.
• Guide customers through step-by-step troubleshooting procedures.
• Respond to technical inquiries and provide accurate product or service information.
• Document customer interactions, technical issues, and resolutions in the support system.
• Escalate complex technical concerns to the appropriate technical team when necessary.
• Follow established support procedures and maintain service quality standards.
• Meet customer satisfaction, productivity, and response-time targets.

Skills

English communication

Typing skills

Problem-solving

Multitasking

Education

High school graduate

College degree preferred

Job description

Job Summary

We are looking for a customer-focused and technically inclined Online Technical Support Representative to assist customers with technical issues, product inquiries, and troubleshooting through online communication channels. The ideal candidate has strong communication and problem-solving skills and can provide timely, effective solutions to ensure customer satisfaction.

Key Responsibilities

• Provide technical assistance to customers through live chat, email, and other online support channels.
• Diagnose and troubleshoot basic technical issues involving products, software, applications, or services.
• Guide customers through step-by-step troubleshooting procedures.
• Respond to technical inquiries and provide accurate product or service information.
• Document customer interactions, technical issues, and resolutions in the support system.
• Escalate complex technical concerns to the appropriate technical team when necessary.
• Follow established support procedures and maintain service quality standards.
• Meet customer satisfaction, productivity, and response-time targets.

Qualifications

• At least a high school graduate; college-level or college graduate is an advantage.
• Experience in technical support, chat support, billing, or sales is preferred.
• Strong written English communication and typing skills.
• Basic computer knowledge and technical troubleshooting skills.
• Excellent problem-solving and multitasking abilities.
• Willing to work onsite in Davao City.
• Willing to work shifting schedules, if required.