Chat Support Representative

AspiraGlobal; Davao City; On-site; PHP 246,000 - 324,000; Full time

Job summary

AspiraGlobal is seeking a Chat Support Representative to assist customers via chat, delivering technical support and sales assistance. The role requires strong communication, problem-solving, and a willingness to learn.

You will handle basic tech issues, identify customer needs, and engage in up-selling opportunities while maintaining professional interactions. This onsite position is based in Lanang, Davao City, with shifting schedules.

Qualifications

• Minimum 1 year of chat and sales experience.
• Minimum 6 months of technical support experience.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer support through chat.
• Troubleshoot and resolve basic technical issues.
• Assist customers with product- and service-related concerns.
• Identify customer needs and provide appropriate solutions.
• Support sales opportunities through effective customer engagement.
• Escalate complex technical or customer issues when necessary.
• Maintain accurate and professional customer interactions.

Skills

Chat and sales experience

Technical support experience

Written and verbal communication

Technical aptitude

Customer-focused mindset

Sales opportunity identification

Shift work flexibility

Willingness to learn

Job description

Job description

Overview

We are seeking Chat Support Representatives to assist customers through chat while providing technical support and sales assistance. The ideal candidate has strong communication skills, technical aptitude, and the ability to identify customer needs and recommend appropriate solutions.

Salary Package

• ₱22,000 base salary

• Up to ₱7,000 incentives

Responsibilities

• Provide customer support through chat.

• Troubleshoot and resolve basic technical issues.

• Assist customers with product- and service-related concerns.

• Identify customer needs and provide appropriate solutions.

• Support sales opportunities through effective customer engagement.

• Escalate complex technical or customer issues when necessary.

• Maintain accurate and professional customer interactions.

Qualifications

• At least 1 year of Chat and Sales experience.

• At least 6 months of Technical Support experience.

• Strong written and verbal communication skills.

• Strong technical aptitude and willingness to learn.

• Customer-focused and solution-oriented mindset.

• Ability to identify sales opportunities and recommend appropriate solutions.

• Amenable to work on shifting schedules.

• Willing to work onsite in Lanang, Davao City.