Technical Email/Chat Support Specialist — Growth & Benefits

Flatworldsolutions; Davao City; On-site; PHP 268,000 - 424,000; Full time

Benefits offered by this job

Competitive compensation packages

Comprehensive health coverage including HMO and Life Insurance

Free meals and other wellness benefits

Opportunities for professional growth and development

Supportive and dynamic work environment

Job summary

A dynamic customer service firm located in Davao City is seeking an Email / Chat Support Executive to manage customer inquiries through multiple channels. The ideal candidate will possess outstanding written communication skills and the ability to empathize with customers. Responsibilities include troubleshooting issues and documenting interactions. The company offers competitive compensation, comprehensive health coverage, and opportunities for professional growth, contributing to a supportive work environment.

Qualifications

• Impeccable grammar and spelling in written communication.
• Strong attention to detail in all customer interactions.
• Proficient in managing multiple chat conversations at once.

Responsibilities

• Handle inbound customer inquiries via various channels.
• Troubleshoot technical issues for customers.
• Document customer interactions in the CRM system.
• Collaborate with teams to resolve complex issues.

Skills

Outstanding written communication skills

Empathy and professionalism

Problem-solving skills

Multitasking ability

Experience with CRM systems

Job description

A dynamic customer service firm located in Davao City is seeking an Email / Chat Support Executive to manage customer inquiries through multiple channels. The ideal candidate will possess outstanding written communication skills and the ability to empathize with customers. Responsibilities include troubleshooting issues and documenting interactions. The company offers competitive compensation, comprehensive health coverage, and opportunities for professional growth, contributing to a supportive work environment.