Onsite Chat Support Specialist — Growth & Training

Recruitify_HR; Manila; On-site; PHP 180,792 - 301,320; Full time

Benefits offered by this job

Paid training

Bonuses

Career growth

Long-term opportunities

Job summary

Telesys in Malate, Manila is hiring a Chat Support Representative to handle customer inquiries via online chat in a fast-paced BPO environment. You will provide accurate information, resolve issues, and maintain excellent written communication.

This onsite role requires at least 6 months of BPO experience, a high school diploma or equivalent, and willingness to work shifting schedules. Paid training and clear career growth opportunities are offered.

Qualifications

• At least 6 months of BPO or call center experience required.
• High School or Senior High School graduate (college level or graduate is an advantage).
• Strong written English communication skills.

Responsibilities

• Handle customer inquiries via chat and messaging platforms.
• Provide accurate information about products, services, and account concerns.
• Assist customers with troubleshooting and basic issue resolution.
• Process requests such as updates, tracking, and account changes.
• Resolve customer issues efficiently and professionally; document all interactions in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Chat support

Written English

Customer service

Multitasking

Education

High School or Senior High School graduate

Job description

Telesys in Malate, Manila is hiring a Chat Support Representative to handle customer inquiries via online chat in a fast-paced BPO environment. You will provide accurate information, resolve issues, and maintain excellent written communication.

This onsite role requires at least 6 months of BPO experience, a high school diploma or equivalent, and willingness to work shifting schedules. Paid training and clear career growth opportunities are offered.