Chat Support Agent

Recruitify_HR; Manila; On-site; PHP 180,792 - 301,320; Full time

Benefits offered by this job

Paid training

Bonuses

Career growth

Long-term opportunities

Job summary

Telesys in Malate, Manila is hiring a Chat Support Representative to handle customer inquiries via online chat in a fast-paced BPO environment. You will provide accurate information, resolve issues, and maintain excellent written communication.

This onsite role requires at least 6 months of BPO experience, a high school diploma or equivalent, and willingness to work shifting schedules. Paid training and clear career growth opportunities are offered.

Qualifications

• At least 6 months of BPO or call center experience required.
• High School or Senior High School graduate (college level or graduate is an advantage).
• Strong written English communication skills.

Responsibilities

• Handle customer inquiries via chat and messaging platforms.
• Provide accurate information about products, services, and account concerns.
• Assist customers with troubleshooting and basic issue resolution.
• Process requests such as updates, tracking, and account changes.
• Resolve customer issues efficiently and professionally; document all interactions in the system.
• Escalate complex concerns to the appropriate team when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Chat support

Written English

Customer service

Multitasking

Education

High School or Senior High School graduate

Job description

Call Center Agent Hiring | Chat Support Representative | Telesys

Malate, Manila | Onsite | Up to ₱27,000/month | Full-time

Why Work With Us?

Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities

Workplace Culture

• Supportive and team-oriented environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development focus

Job Description

We are currently hiring a Chat Support Representative to handle customer inquiries and concerns through online chat and messaging platforms in a fast-paced BPO environment. You will be responsible for providing accurate information, resolving customer issues, and ensuring excellent written communication and customer satisfaction.

This role is ideal for individuals looking for non-voice chat support jobs in Manila and BPO opportunities with at least 6 months of customer service or BPO experience, offering strong career growth and development opportunities.

Key Responsibilities

• Handle customer inquiries via chat and messaging platforms
• Provide accurate information about products, services, and account concerns
• Assist customers with troubleshooting and basic issue resolution
• Process requests such as updates, tracking, and account changes
• Resolve customer issues efficiently and professionallyDocument all customer interactions in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Work Schedule & Training

This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires.

Requirements

• At least 6 months of BPO or call center experience required
• High School or Senior High School graduate (college level or graduate is an advantage)
• Strong written English communication skills
• Customer-focused and detail-oriented
• Basic computer skills and ability to multitask
• Willing to work onsite in Malate, Manila and on shifting schedules

Location

Malate, Manila (Onsite Only)

Sites Available

• Alabang
• Manila
• Makati
• Pasay
• Parañaque
• Taguig

Salary

Up to ₱27,000/month

About Telesys

Telesys is growing and we are looking for Chat Support Representatives in Malate, Manila. We welcome candidates with at least 6 months of BPO experience and individuals ready to grow in the customer service industry. This is a great opportunity to build strong written communication skills and advance in a supportive and growth-focused environment.

Apply Now

Start your career as a Chat Support Representative with Telesys. If you are looking for non-voice call center hiring in the Philippines with at least 6 months of experience required, this is your chance to grow in a stable customer service role with strong training, competitive pay, and long-term career opportunities.